Return Policy
Easy Returns
At NorthKashmirMart, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may request a return under the conditions below.
At NorthKashmirMart, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may request a return under the conditions below.
1. Eligibility for Returns
Products can be returned if they meet the following conditions:
- Item is unused and in original condition
- Return request is made within 7 days of delivery
- Product is in original packaging
- Valid proof of purchase is provided
2. Non-Returnable Items
Certain products cannot be returned due to hygiene and safety reasons:
- Perishable goods (groceries, dry fruits once opened)
- Customized or made-to-order items
- Used or damaged products
- Items without original packaging
3. Return Process
To initiate a return, follow these steps:
- Contact our support team
- Provide order details and reason for return
- Wait for approval from our team
- Ship the item back if required
4. Refund Policy
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds are processed within 5–7 business days
- Refunds are issued to the original payment method
5. Exchange Policy
Exchanges are allowed for defective or damaged products only, subject to availability.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please report it within 24 hours of delivery with proof (images/video).
Returns without prior approval will not be accepted.
7. Shipping Charges
- Return shipping may be charged depending on the case
- Shipping charges are non-refundable
8. Cancellation Policy
Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible.
9. Contact Us
NorthKashmirMart
Haripora Qaziabad Handwara, Jammu & Kashmir – 193302
Phone: +91 8494072947
Email: [email protected]